Join to apply for the Apprentice Customer Service Advisor role at Lexus Leicester.
Location: Steven Eagell Toyota Colchester, Axial Way, Colchester, UK
Start Date: May 22, 2025
Salary: £7.55 hourly
Type: Customer Service Entry Level & Apprenticeships, Full time
Job Overview
With over 170 dealerships across the UK, Toyota is a leading motor vehicle manufacturer. Our apprenticeship program aims to develop skilled professionals to meet customer demands and adapt to evolving technology.
Responsibilities
1. Log stock movements and produce orders using the company's computer system.
2. Coordinate with colleagues and handle customer enquiries from trade and retail clients.
3. Enhance parts sales performance through skill development.
4. Utilize systems and technology to meet customer needs.
5. Apply questioning and listening skills to build rapport.
6. Understand internal and external customer differences.
7. Follow company policies, including complaints and digital media policies.
8. Manage customer expectations based on their needs and priorities.
9. Understand your role, responsibilities, targets, and goals.
Qualifications and Skills
No formal qualifications are required; literacy and numeracy are essential. A desire to excel as a Parts Retailer and a thirst for knowledge are important.
* Computer literacy
* Organized and logical thinking
* Good communication skills
* Outgoing and team-oriented
* Ability to work in a fast-paced environment
* Willingness to study and learn
Training and Development
On-the-job training, residential blocks, and 1-1 coaching will be provided. All travel and accommodation costs are covered by the employer.
About the Employer
Steven Eagell Toyota Colchester, part of a trusted UK dealership group, offers a comprehensive range of vehicles and aftersales care. We value our team, invest in training, and provide career growth opportunities.
About Toyota
Toyota emphasizes continuous improvement ('kaizen') and values its people. Joining Toyota means contributing to an innovative brand and making a positive impact.
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