Customer Care Consultant Location: Brighton Hours: Monday - Friday, 9:00am - 5:30pm Salary: £25,000 - £28,000 + Quarterly Bonus (after 6 months' employment) Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy building relationships and providing outstanding customer support? If so, this could be the perfect role for you. We're recruiting for a Customer Care Consultant to join a friendly and dynamic Helpdesk team in central Brighton. You'll play a vital role in supporting a major client, acting as the first point of contact for residents and stakeholders, ensuring their queries are handled with professionalism, care, and efficiency. The Role: Responding to incoming queries via phone and email through a live Helpdesk Conducting customer feedback surveys over the phone Providing clear, accurate, and timely information to customers Tracking, monitoring, and resolving issues in collaboration with the wider team Supporting activities to keep customers informed and connected Thinking on your feet to handle a wide range of real-time queries About You: Excellent communication skills - both written and verbal Highly organised with strong attention to detail Calm under pressure and able to juggle multiple priorities Previous experience in Customer Success or Customer Service Knowledge of Salesforce CRM is desirableNext steps: Office Angels are an equal opportunity emplo...