Head of Sales – Managed Services
Location: Manchester Hybrid 3 days office 2 days home.
Salary: £80-90k + £6k Car Allowance + Double OTE
Environment: Managed Services, Networking, Contact Centre, Cyber Security, Transformations, Pipeline Management, Analytical, Strategy, Salesforce, Leadership.
Our client is looking an experienced and commercially driven Head of Sales and Account Development to lead a high-performing sales team within a fast-growing technology services organisation.
This is a senior leadership role for a proven sales leader who excels at growing existing customer relationships, driving cross-sell and upsell, and delivering transformational results across a complex technology portfolio.
About The Role
As Head of Sales and Account Development, you’ll own the strategy and execution for developing a large customer base across Networking, Cyber Security, Contact Centre, Unified Communications, and Managed Services.
You’ll be accountable for the performance and the results of your team, with a strong focus on retention, incremental revenue growth, and portfolio expansion following recent business growth and acquisition activity.
We’re open to candidates from a range of technology sales backgrounds, including:
* Networking & Infrastructure
* Cyber Security
* Contact Centre & CX Solutions
* Managed Services & Cloud
* Technology Consulting
What’s critical is your ability to demonstrate modern, data-led sales leadership, strong stakeholder engagement, and the ability to scale account development activity.
Key Objectives
* Maintain 90%+ annual recurring revenue retention
* Drive incremental growth across existing accounts
* Expand customer footprint through cross-sell and upsell of networking, cyber security, contact centre, and managed services solutions
Key Responsibilities
* Define and align the account base to maximise coverage and growth opportunity
* Ensure 90%+ retention across the customer base quarter-on-quarter
* Lead, coach, and develop Account Development Managers and Account Directors
* Own and execute account development and portfolio growth strategies
* Drive cross-sell and upsell across Networking, Cyber Security, Contact Centre, UC, Cloud, and Managed Services
* Maintain a personal account roster and deliver individual revenue and retention targets
* Work closely with Sales Leadership, Marketing, and the wider business to build and execute pipeline
* Manage vendor relationships across technology partners, including forecasting and engagement
* Ensure effective account planning, reviews, and executive-level engagement
* Manage day-to-day team performance, activity, and development
* Deliver accurate sales reporting, forecasting, and MI through agreed CRM and sales systems
* Continuously improve sales processes, governance, and operating models
Experience & Technical Profile
* Strong background in Account Development, Account Management, and Sales Leadership
* Proven success delivering cross-sell and upsell within complex technology environments
* Experience selling Networking, Cyber Security, Contact Centre, Managed Services, or Cloud solutions
* Demonstrated ability to build and close incremental pipeline
* Strong commercial acumen with excellent forecasting capability
* Confident communicator with credibility at senior stakeholder and board level
Traits & Behaviours
* Customer-first mindset with a consultative sales approach
* Highly collaborative, relationship-driven, and people-focused
* Accountable, proactive, and delivery-oriented
* Growth-focused with a passion for scaling teams and revenue
Personal Attributes
* Excellent communication and presentation skills
* Commercially astute and results-driven
* Comfortable operating in fast-paced, scaling environments
* Strong planning, organisation, and attention to detail
* Committed to continuous personal and professional development
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