Job Overview
BCUHB is seeking two motivated and knowledgeable individuals to provide education and training for the Optimal Hospital Flow Framework (OHFF). The post is a fixed‑term secondment of 9 months due to funding. Only staff currently employed by BCUHB may apply, and you must obtain permission from your current line manager before applying. The ability to speak Welsh is desirable; Welsh and/or English speakers are equally welcome to apply. This is a rewarding opportunity for someone passionate about education, improvement and patient‑centred care.
Main Duties of the Job
You will provide hands‑on training, analyse current patient‑flow processes, and work with clinical teams to identify, test and implement improvements. You will help staff understand the reasons behind service change, encourage ownership of new ways of working, and ensure that training directly supports national targets and local priorities. You will evaluate the impact of training, support continuous improvement, and contribute to national learning events where required.
Strong communication skills are essential. You will liaise with stakeholders, produce clear reports, data analysis and presentations, maintain training records, support project governance and represent the OHFF team professionally at meetings and events.
Detailed Job Description and Main Responsibilities
* Assume the role of training champion, facilitating and promoting the OHFF principles and associated activities while supporting others to sustain momentum and a person‑centred approach to care and best practices.
* Provide support to individuals and all staff groups through ‘in practice’ teaching sessions.
* Work in collaboration with key stakeholders to ensure training enables service improvements to meet national targets.
* Identify and evaluate areas of potential service improvement within patient flow.
* Ensure ownership of improvement work is adopted by clinical teams and focus on whole systems approaches that place patients at the centre of care.
* Enable and encourage others to understand and appreciate the influences on services and the reasons for improvements.
* Work with clinical teams, liaising with directorate managers to analyse processes, measure baseline performance, identify and test improvements and quantify benefits.
* Evaluate the effectiveness of improvements with others and agree on further actions if required.
Person Specification – Qualifications
* First degree or equivalent level of work experience and knowledge.
* Specialist knowledge in improvement methodology.
* Management qualification to postgraduate Diploma Level or equivalent experience.
Person Specification – Desirable Criteria (Qualifications)
* Masters degree.
* Project Management qualification.
* Evidence of ongoing professional development.
* Training in service improvement tools and statistical analysis.
Person Specification – Experience – Essential Criteria
* Experience of working across the NHS and wider organisations.
* Experience engaging staff at all levels in a high‑volume transactional environment.
* Experience and knowledge of quality systems and their application in healthcare.
* Demonstrated evidence of successful multi‑disciplinary team working.
* Demonstrated evidence of organisational and personal learning from patient improvement programmes.
* Experience of using and managing information to determine priorities.
* Experience working in a training environment.
* Experience of working with a wide range of groups to achieve a common aim, including challenging or resistant individuals.
* Experience of communication and presenting skills on a 1:1 basis and in large groups.
Person Specification – Experience – Desirable Criteria
* Experience in dealing with patients and the public.
* Demonstrated facilitation skills in handling challenging or sensitive issues.
* Experience of day‑to‑day supervision of staff.
* Budgetary experience.
Person Specification – Skills – Essential Criteria
* Excellent organisational skills.
* Excellent communication skills (verbal and written).
* Ability to work at all levels across the organisation including presenting to meetings.
* Ability to analyse information, prepare reports and use information to inform decision making.
* IT literacy including analysis of highly complex data.
* Ability to learn from experience and adapt to changes and new challenges.
Person Specification – Knowledge – Essential Criteria
* Knowledge of the Six Goals for Urgent and Emergency Care agenda.
* Knowledge of the patient safety and quality agenda and policy direction for the NHS.
* Knowledge and understanding of the principles of clinical governance and quality improvement.
* Service improvement and redesign tools and techniques and experience of using them to effect sustainable change.
Person Specification – Knowledge – Desirable Criteria
* Experience and understanding of the Welsh Government health agenda.
* Teaching and coaching skills.
BCUHB is committed to promoting equality and diversity and welcomes applicants under the Disability Confident Employer scheme.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
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