Employer description:
Genus PLC is a world-leading animal genetics company. At the forefront of innovation in gene-editing, advanced reproductive biology, and other breakthrough breeding technologies, their R&D advances an agricultural practice thousands of years old – animal breeding. Their goal is to ensure the global food system continues to nurture healthy, productive animals that yield affordable, high-quality proteins for a sustainable future. They believe a more sustainable food system starts with better breeding and genetics.
They now have an opportunity for you to become a hands-on member of their global IT service desk, delivering high quality customer focused IT support during EMEA hours.
Responsibilities:
1. Provide day-to-day on-site support at our Stapeley office and other remote UK locations.
2. Deliver remote support to users across multiple countries in Europe, Africa, Russia and India.
3. Meet or exceed response and resolution times defined in service level agreements.
4. Escalate and liaise with third party suppliers where necessary, ensuring resolution and stakeholder satisfaction.
5. Install, configure and troubleshoot hardware, operating systems (mainly Windows 11) and core productivity tools (e.g. Microsoft 365).
6. Manage and support access controls, user provisioning, file permissions, and endpoint security.
7. Suppor...