Customer Service Advisor
Redhill
Assessment Centre Dates; w/c 22nd September
Start Date; 27th October
Are you ready to dive into a dynamic role where every day brings new challenges and opportunities? As part of an ongoing project to bring our contact centre back into the UK, SES Water is seeking passionate and customer-focused individuals to join our team as Customer Services Advisors.
SES Water is a forward-thinking local water only company, part of the Pennon Group, dedicated to providing high-quality water and exceptional service to the evolving needs of our customers through innovation and environmental responsibility.
With a rich history of serving the communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.
Our Offer:
SES Water value our employees wellbeing and have created a package to care for both your financial needs and personal wellbeing.
Generous salary; £27,982.50
Group personal pension plan with up to 10% employer contribution
Life assurance for peace of mind
Financial education, savings, and loans support
Car Share & Cycle to Work schemes for eco-conscious commuting
25 days of annual leave for work-life balance
Simply Health healthcare cashback scheme and Surgical Choices
Service and MOT discounts at our on-site garage
One paid day per year for volunteering in the community
Comprehensive training to set you up for success
The Role:
As a Customer Services Advisor, you will be the face of SES Water, ensuring a first-class service for our customers. Reporting to a Team Leader and Manager, your mission includes:
Resolution Champions: Tackle customer inquiries head-on, leaving no question unanswered.
Team Collaboration: Work seamlessly with colleagues across the business, from entry-level to executive, to ensure our services shine.
Channel Dynamo: Master various channels telephony, email, live chat delivering high-quality performance at every turn.
Service Excellence: Provide top-notch service and communication, embodying our values: Service, Integrity, Collaboration, Commitment, Compassion, and Innovation.
Your typical day-to-day activity will involve:
Customer Odyssey: Navigate customer inquiries with finesse, providing advice and support effortlessly
Information Maverick: Supply accurate information and advice tailored to our customer's needs
Satisfaction Pioneer: Engage with diverse customers daily, focusing on satisfaction, and swiftly resolving any challenges
Compassionate Explorer: Identify customers in financial hardship, offering specialist support and priority services
Innovation Trailblazer: Recognize opportunities to go 'above and beyond' for both customers and colleagues
Continuous Improvement Guru: Actively share best practices, promoting an innovative and continuous improvement culture
Training Trail Seeker: Dive into continuous training, soaking up call quality feedback, coaching, and support
Advocate of Change: Champion business change to keep us at the forefront of excellence
No supervisory responsibilities, but expect a vibrant, office-based contact-centre environment where your enthusiasm and creativity will thrive within our operational opening hours.
Skills and Competencies Required- Ability to write clear and concise English - Good listening, written, and verbal communication skills - Team player - Ability to work flexibly - Strong prioritization skills and ability to manage own workload - Ability to make effective choices within established procedures - Proven ability to identify and promote ways of improving customer service delivery - Quick and accurate keyboard skills - Ability to work under pressure and cope with high contact volumes.
Personal Qualities Required - Self-motivated - A assured and mature outlook, together with an awareness of the need for tact and patience - Attention to detail and accuracy - Ability to remain calm and work effectively under pressure - Prepared to learn new skills - Tenacious and accountable- Passion for succession and mentoring others.
Other- E-literate and proficient in using a PC and associated networks and systems; including Microsoft Word, Excel, and Outlook.
If you're a self-motivated dynamo ready to make waves in the world of customer service, please apply ASAP. Were not necessarily looking for the finished article but if youre ambitious and willing to learn wed love you to join us on our journey to make a positive impact on the lives of those we serve and the environment we cherish. Together, we are shaping a sustainable future, one drop at a time.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Let us know if you require any special adjustments.
Our core values which are essential to our success are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.
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