Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.
You'll be a brand ambassador who's ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
· At M&S, our customers don't wait; you'll be ready to roll your sleeves up, work hard, and go above and beyond every day.
· Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Efficiency and effectiveness are key aspects of your role, ensuring that our customers don't wait and enjoy every experience in our store. You'll be ready to work hard and exceed expectations daily.
· Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready to apply? Take your marks and get started.
Purpose
To deliver a great shopping experience for our customers, we seek colleagues who prioritize customers over tasks while championing our products. As the face of the business, you'll be the voice of our customers, helping us to continually improve.
Key Accountabilities
* Serve our customers efficiently on the shop floor and at service points
* Keep the store clean and stocked with products
* Monitor and achieve daily sales targets, promotions, and selling opportunities
* Engage proactively with customers to understand their needs, make recommendations, and deliver remarkable service
* Build product knowledge to effectively sell and recommend our offerings
* Utilize digital tools and communication channels to serve customers better
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to quality work
* Openness to feedback and continuous improvement
* Effective workload management
* Strong communication skills
* Adaptability to change
* Ability to build positive relationships through good listening
* Digital proficiency
Everyone's Welcome
M&S is committed to leading the retail industry into a greener, faster, and more inspiring digital future. We are revolutionizing our work and offering exciting opportunities. Join us and make an immediate impact.
We promote inclusion, diversity, and equal opportunities. We welcome flexible working arrangements and encourage applicants requiring reasonable adjustments to contact us during the recruitment process.
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