Hybrid role – commutable distance of Luton
People‑led. Progressive. Purpose‑driven.
At the heart of our organisation is a simple belief: when our people thrive, our business thrives. As an employee‑owned organisation, listening to employee voice, working in partnership and doing the right thing are not slogans – they are how we operate every day.
We’re now looking for an Industrial Relations Manager to play a pivotal role in shaping a positive, modern industrial relations climate across our business. This is a role for someone who genuinely enjoys building trust, creating strong relationships and finding balanced, fair solutions that work for everyone.
If you’re passionate about people, partnership and positive industrial relations, and you want to make a real impact in an organisation that genuinely listens, we’d love to hear from you.
As our Industrial Relations Manager, you will:
* Lead and nurture positive, open and engaging relationships with trade unions, operating in a progressive IR environment where collaboration comes first
* Lead pay negotiations and collective bargaining, approaching discussions constructively and with a long‑term, partnership mindset
* Manage industrial relations matters proactively, with disputes being rare rather than routine
* Lead and develop a specialist TUPE team, supporting bids and providing expert advice during the mobilisation and demobilisation of contracts
* Provide clear, practical guidance to the business on TUPE, consultation and workforce change – ensuring colleagues are supported through transition
* Get involved in complex employee relations cases from time to time, offering calm, balanced and well‑judged expertise when it really matters
* Act as a trusted advisor to senior leaders, HR colleagues and operational teams on all aspects of industrial and employee relations
You’ll be someone who:
* Brings strong experience in industrial relations, union engagement and collective bargaining
* Is values‑led, people‑focused and comfortable working in an organisation where employee voice is central
* Has the credibility and confidence to lead negotiations, while maintaining trust and respect on all sides
* Enjoys developing others and leading specialist teams
* Can balance commercial realities with fairness, empathy and a genuine commitment to doing the right thing
Why join us?
* You’ll work in an employee‑owned business, where people really do have a voice
* You’ll have the opportunity to shape and influence a modern, constructive IR approach
* You’ll be trusted to lead, supported to grow, and encouraged to bring your whole self to work
* You’ll be part of a team that believes great industrial relations are built on relationships, not rulebooks
What we offer you?
We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:
* Employee Ownership – You are part of our success!
* 33 days leave including bank holidays
* Enhanced maternity, paternity, and sick pay
* 24/7 GP access, plus mental health, wellness, financial, and legal support
* Two paid volunteering days per year – Give back to a cause that matters to you
* Exclusive perks and discounts – More than 250 deals available
* Ongoing training and development – From apprenticeships to leadership programs
* Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
* Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments
Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help…
Please note: Security clearance (DBS) is required for this role