You must have the right to work in the United Kingdom and meet Civil Service nationality rules. The role is not eligible for new Skilled Worker visa sponsorship from 22 July 2025 unless you have held a Skilled Worker visa before that date. If you have held such a visa continuously, this will be considered during your pre‑employment checks.
About the Role
Case administrators operate across a variety of settings within the Probation Service, including:
- Accredited Programmes, Structured Interventions & Attendance Centres
- Community Integration and Contracts
- Contracts
- Courts
- Integrated Offender Management
- Performance & Quality
- Personality Disorder Projects
- Prisons
- Public Protection (Custody)
- Public Protection (Community)
- The Homeless Prevention Taskforce
- Unpaid Work (community payback)
Responsibilities
- Ensure all processes run efficiently and maintain systems properly.
- Collect and prepare probation information for case files.
- Handle enquiries from colleagues, agencies and people on probation using strong communication skills in a busy environment.
Working Arrangements
- Full time: 37 hours per week (excluding unpaid breaks).
- Hybrid working arrangements may be available where business need allows.
- Part‑time, flexible and job‑sharing patterns are considered under the HMPPS Flexible Working policy.
Benefits
- Annual leave: 25 days on appointment, increasing to 30 after five years, plus public holidays.
- Pension: National Probation Service covered by the Local Government Pension Scheme via the Greater Manchester Pension Fund.
- Extensive training and professional development opportunities through the Ministry of Justice.
- Family‑friendly policies, including reduced hours and job sharing.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Equality, Diversity and Inclusion
As a Disability Confident employer, the Ministry of Justice is committed to providing equal opportunity and to making adjustments throughout the recruitment process and in the workplace. For more information on equal opportunity or disability support, refer to the Civil Service Equality and Diversity statement.
