Overview
We are the independent body set up to review unresolved student complaints about higher education providers in England and Wales. We are passionate about fairness, and we believe that complaints provide important learning to improve the experience for all students. We have an inclusive organisational culture and want our Board to be more representative of those we serve. We value diverse life experiences and perspectives, and welcome applications from candidates from all backgrounds.
Remuneration
We will up to £340 per day for those appointed.
What we do
We review unresolved complaints from students about their provider and make recommendations for providers to put things right if they have gone wrong. We share learning from complaints to help improve policies and practices across the sector, and we contribute to the development of policy, both in the regulatory framework for higher/tertiary education and in the ombuds sector.
The Board
Our Board is responsible for the effective governance of our organisation. It sets our overall strategic direction and leads on our vision and values, overseeing the planning, development, and performance of the OIA Scheme and protecting our independence as an ombuds organisation. The Board is not involved in the review of students’ complaints.
What we are looking for
We are specifically seeking two Trustees/Directors with a student perspective so you will be a current student/student officer or working at a senior level in a student led organisation in England or Wales. Please use the correct link for applying depending which category applies to you.
The successful candidates will have the skills, experience, and personal qualities to contribute effectively to our Board and share our vision that students are always treated fairly.
Contact us
If you would like to discuss the role in more detail before applying, please contact leadershipoffice@oiahe.org.uk who will arrange for you to have a discussion with our Chief Executive or Head of Leadership Office & Governance.
Next steps
If you are keen to contribute to the OIA’s governance and you have the relevant skills and experience we would be keen to hear from you.
The closing date for applications is Monday 13 October 2025 at 10am.
Seniority level
* Executive
Employment type
* Other
Job function
* Business Development and Sales
* Industries: Higher Education
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