Are you a bike fanatic? If so, we’ve got an exciting opportunity for a bike-savvy individual with a passion for delivering exceptional customer service. You'll play a key role in guiding customers through their claims journey—combining your love of bikes with strong people skills to help get them back on the road in no time. Job Title: Claims Advisor Salary: £26,000 plus bonus paid quarterly Location: Redhill Hours: Monday – Friday, 9am – 5pm benefits including: 23 days holiday plus bank holidays, pension, social night outs with the team, brand new offices with pool table, sofa areas and outdoor patio area, cycle to work scheme, life assurance, season ticket loan, enhance maternity/paternity pay, car leasing agreement, paid dental check-up care, referral scheme, trade discounts, merlin discounts. Key Responsibilities: * Serve as the main point of contact for bike-related claims, communicating with customers via phone, email, and an online portal. * Guide claimants through each stage of the process with clarity and empathy. * Perform in-house bike servicing and inspections, including carbon frame assessments. * Attend a small number of events annually to provide on-site bike maintenance services. * Maintain accurate internal records, claims data, and customer files. * Oversee and manage processes related to sales orders, shipments, salvage sales, and recoveries. * Identify and report any po...