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This range is provided by Tate Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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IMMEDIATE START AND INTERVIEWS
* Hybrid Working: 2 days WFH
* Flexi Hours: 37.5 hrs a week
* Free Parking
* Based in Guildford, Surrey
An International Company based in Guildford is seeking an experienced Sales Support Administrator.
You will support the sales team by processing orders accurately, liaising with customers, and coordinating interdepartmentally to ensure deadlines are met.
The role requires strong organisational and communication skills, attention to detail, proactive problem-solving, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Key Responsibilities
* Processing customer orders, providing them with an accurate order confirmation including the lead times
* Communicating with customers regarding delivery requirements and proactively keeping them up to date on production and dispatch dates
* Liaising with multiple departments in order to ensure that customers' needs are met in a timely manner
* Supporting the aftersales team with returns and spare part/replacement orders, ensuring correct processes are followed and records updated, so that the process runs smoothly
* Being a friendly and professional point of contact for customers, by answering calls and monitoring shared mailboxes
* Resolving customer queries or directing them to the appropriate contact
* Providing basic technical assistance to clients
* Offer support by raising quotations, on an ad-hoc basis
Skills & Experience
* A positive team player with a proactive attitude, able to juggle priorities, solve problems, and support colleagues in a fast-paced environment
* Strong organisational skills with excellent attention to detail
* Confident communicator who enjoys working with people and building positive relationships
* Proficient in Microsoft Office, experience with CRM / ERPs beneficial but not essential
* Previous experience in sales support, administration, or customer service
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Administrative and Customer Service
Industries
* Design Services
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