TJX Europe, a Fortune 100 off‑price retailer, offers everyday opportunities for growth, exploration, and achievement. You’ll join a vibrant, diverse team that fosters collaboration and prioritises development across our distribution centres, corporate offices, and retail stores (TK Maxx & Homesense).
The Quality Assurance Manager supports European Buying teams and offices, maximising product quality and production opportunities. The role leads and coordinates the Product Specialist team to achieve the highest fashion and quality scores for our value equation (BFPQ). You will shape and lead the European Quality Support and Product Development strategy, partner with Buying Leadership across Europe to inform buying strategies, support new markets, categories, and vendor bases, and embed a unified European Buying Support model.
Key Responsibilities
* Set and lead the resourcing strategy for Quality Support & Product Development across European buying offices to ensure a dynamic, flexible, and scalable support model.
* Coach and develop a high‑performing team to identify, resolve, and prevent quality issues, ensuring commercial, fit‑for‑purpose and Off‑Price‑appropriate solutions.
* Manage and oversee the development of the Quality Assurance Coordinator role, ensuring it is fully optimised and encompasses all key responsibilities required to deliver high operational standards.
* Define and lead the approach to measuring and reporting on the value and impact of the department, including year‑on‑year performance and opportunities to optimise support in line with business priorities.
* Build and maintain strong partnerships with Global Product Development and Product Specialist teams, ensuring alignment on European quality standards.
* Lead the delivery of European labelling and packaging strategy in partnership with US packaging teams and Buying offices, ensuring timely execution that meets European business needs and supports Global Sustainable Packaging goals.
* Build strong relationships with Royalty partners, managing contractual updates and ensuring clear, timely communication across all relevant Buying teams.
* Lead collaboration with business stakeholders to deliver Sustainability objectives across production, packaging and labelling.
* Maintain and strengthen the relationship with the Corporate Responsibility and US Sustainability team to ensure the European approach aligns with global strategy and standards.
* Lead the development of training programmes, in partnership with Buying Directors and the University, to support the onboarding and growth of new Buyers.
* Oversee the delivery of relevant, up‑to‑date training content that strengthens Buying capability in production, quality and product development.
Key Skills, Knowledge & Experience
* Previous experience as Garment Technologist or Product Developer within a large European, fast‑paced business.
* Highly skilled in evaluating product for fit, quality and performance, with in‑depth knowledge of garment construction and pattern‑cutting techniques.
* Thorough knowledge of garment production and finishing systems.
* Extensive knowledge of fabric testing standards and care labelling.
* Technical knowledge of fabric, yarn and colour specifications.
* Thorough understanding of sustainable accreditations, certifications and labelling relating to garments, fabrics and finishing.
* Understanding of Children’s Clothing regulations and labelling requirements (benefit, not essential).
* Ability to risk‑assess product where appropriate.
* Fashion sense for clothing design and construction and ability to communicate and interpret conceptual design ideas.
* Good understanding of fashion retail processes.
* Extensive global sourcing experience and expertise, and ability to formulate a compelling sourcing strategy if required.
* Ability to manage multiple projects personally and as a team leader.
* Ability to lead and manage a team of Product and Quality specialists while working under own initiative.
* Excellent interpersonal and communication skills, with confidence and professionalism when working with partners and stakeholders at all levels within the organisation.
* High level of organisational skills with the ability to flex departmental support with the business needs.
* Ability to remain calm when working under pressure in a fast‑paced environment.
* Excellent IT skills to work with all required IT systems.
* High attention to detail and effective written and verbal communication skills.
* Ability to coach and mentor team members.
* Creates a positive environment in which a diverse workforce can thrive.
* Fosters an understanding of the company’s strategic direction in others.
* Ability to see the big picture without losing sight of the details and communicate effectively to the wider team.
* Role models our Leadership Competencies and Cultural Factors as Leader of Others.
* You must have the legal right to work in the country you are applying to.
Closing date for all applications is 8th March 2026.
Address: 73 Clarendon Road, Watford, GB.
We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.
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