Job overview
Wycombe Adult Community Healthcare Team is delighted to announce a Referral Administrator position.
The post is to provide administrative and clerical support to the integrated care teams referral access point. This requires accurate registration of referrals and allocation to locality based teams following clinical triage. Maintenance of confidentiality in respect of all patients and staff information from all sources.
Main duties of the job
The team provides a 7 day service and therefore the successful applicant will be required to work occasional weekends and bank holidays.
Working for our organisation
Listen to why colleagues think we are a great place to work! -
What does Buckinghamshire Healthcare NHS Trust offer you?
1. As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
2. We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
3. We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
4. We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
5. As an employer, we aim to create a workplace where differences are valued, and colleagues treat one another with dignity and respect.
6. Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
What do we stand for?
7. Our vision is to provide outstanding care, support healthy communities and be a great place to work.
8. Our mission is to provide personal and compassionate care every time.
9. Our CARE values are collaborate, aspire, respect and enable.
Person specification
EDUCATION, QUALIFICATIONS & TRAINING
Essential criteria
10. English language GCSE or equivalent at C grade or above
11. Willingness to undertake professional development training as required (this will be funded by the Trust)
Desirable criteria
12. ECDL
13. Moderate knowledge of word, excel and data base skills
EXPERIENCE
Essential criteria
14. Experience of working in an office environment either in paid or voluntary capacity Experience of dealing with public on the telephone Experience participating in a research or audit project
15. Experience of day to day staff management e.g. case allocation to Health Care Assistant
SKILLS, ABILITIES & KNOWLEDGE
Essential criteria
16. Able to act on verbal and written instructions
17. Confidentiality
18. Able to produce work to a consistently high standard
Desirable criteria
19. Good key board skills
20. An ability to prioritise own workload
21. Excellent communication skills when dealing with professionals and the public
22. Good organisational and time management skills
23. Able to produce work to tight deadlines
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
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