Overview
OMEGA is a company of the Swatch Group, the world’s leading watch manufacturer. The description below focuses on the role responsibilities, qualifications and locations related to the position.
Main Function
To provide exceptional levels of customer service to all clients. Merchandise, promote and sell OMEGA products. Meet all sales targets and boutique objectives.
Key Responsibilities
* Greet and serve all clients, providing a friendly service and delivering a full and memorable experience
* Ensure familiarity with the product range, past and present, so that clients can be provided with as much detail as necessary
* Ensure good knowledge of all functions of watches and other OMEGA products
* Provide reliable information to clients in all matters relating to sales and customer service
* Help display merchandise as directed
* Contribute to the store reaching its monthly, quarterly and annual sales targets
* Deliver exceptional customer service to every client, every time
* Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures
* Maintain/build a general awareness of products and security hot spots
* Follow Company policy and procedures for opening/closing the store
* Maintain correct processing of all deliveries
* Cash handling and payment transactions: all transactions to be handled in a responsible and secure way
* Till functions, cashing up, payments and general duties
* Handling of cash and credit cards
* Ensure the store is kept clean and presentable at all times; back of house and shop floor
* Health and Safety awareness
* Maintain good visual merchandising standards
* Adhere to company policies and regulations
* Attend briefing sessions as directed by line manager
* Present and conduct oneself professionally to customers and colleagues
* Deal with international clients and be familiar with their customs and culture
* Communicate clearly to clients and colleagues
* Attend regular training days and take responsibility to understand all new products
* Deliver good product knowledge to customers
* Undertake duties within the remit of the post under the direction of the line manager
Professional Requirements
* Experience in the Retail Industry at a sales advisor level
* Previous experience in watch/jewellery or prestige retail
* Understanding of luxury retail
* Enjoy their work and have a passion for OMEGA, watches, or selling in a luxury retailer
* Flexible to shifts, longer trading hours and staying late for VIPs
* Experience dealing with international customers
Job Location
4 Multrees Walk, EH1 3DQ Edinburgh, United Kingdom (Scotland)
Company Address
The Swatch Group (UK) Limited, 77 Marsh Wall, 12th Floor, London E14 9SH, United Kingdom
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