Work Pattern
Week 1
Tuesday: 16:15-20:15
Wednesday: 16:15-20:15
Thursday: 16:15-20:15
Friday: 16:15-20:15
Week 2
Tuesday: 16:15-20:15
Wednesday: 16:15-20:15
Saturday: 16:15-20:15
Sunday: 13:15-17:15
Under 18 Disclaimer
This job involves working with specialist cutting equipment and therefore applications from anyone under 18 cannot be considered, in accordance with health and safety legislation.
Join our team at M&S as a Customer Assistant in our Bakery section, where you'll champion our baked goods. We seek passionate individuals with a love for baking and bakery knowledge to bring fresh perspectives daily.
As a brand ambassador, you'll recommend our bakery products and ensure customers feel valued through exceptional service.
· Be ready to work hard and go above and beyond every day.
· Digital confidence is essential. Use our digital tools, like the Sparks App, to enhance customer experience and ensure product availability.
· Maintain high standards in food safety and hygiene while ensuring efficiency and effectiveness to prevent customer wait times.
· Be a team player, creating an inclusive store environment, supporting colleagues, and respecting customers.
· Flexibility is vital. Be confident to work across various store areas, adapting seamlessly to changing demands.
Ready to apply? Take your marks!
Purpose
To deliver a great shopping experience, we seek colleagues who prioritize customers, promote our products, and help us improve continually.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean, tidy, and stocked
* Monitor and achieve sales targets, promotions, and selling opportunities
* Engage proactively with customers, understand their needs, and provide remarkable service
* Build product knowledge to effectively sell and recommend products and services
* Utilize digital tools and communication channels effectively
Key Capabilities
* High customer service standards
* Attention to detail and commitment to quality
* Open to feedback and continuous improvement
* Efficient workload management
* Strong communication skills
* Adaptability to change
* Ability to build positive relationships through listening
* Good digital skills
Everyone’s Welcome
M&S is leading the retail industry into a greener, faster, more digital future. We are committed to inclusion, diversity, and equal opportunities. We welcome flexible working arrangements and reasonable adjustments during recruitment to ensure a fair process.
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