Location: Swindon, 100% office-based
Type: Full-time, 37.5hrs per week. Monday to Friday 9:30am - 6pm
Salary: Dependent on experience
* PLEASE DO NOT USE AI TO ANSWER THE SCREENER QUESTIONS *
* Please note this position is not remote or hybrid *
About Us
ZPos is a fast-growing creative and technology agency working with a wide variety of businesses across the UK - from independent restaurants and national hospitality chains to tradesman, distributors, retailers, and service providers. Through our family of brands, we provide everything from bespoke e-commerce websites and EPoS systems to print design, signage, branding, and marketing materials.
With a dynamic in-house team and a vibrant office environment, we deliver standout creative work backed by seamless systems and outstanding customer service.
About the Role
We’re looking for a Design Team Coordinator to support our busy, multi-brand creative agency. This is a vital role that keeps our design projects organised and on track - helping our talented designers focus purely on the creative work, while you handle the coordination, communication, and admin around it.
You’ll liaise with a wide variety of clients - not just in hospitality but across many industries - handling everything from project briefs and approvals to quoting, delivery, and follow-up. You’ll also support the team with quality control, research, supplier communication, and occasional simple design tasks like web banners.
This isn’t a hands-on design job, but a great fit for someone with strong organisational skills, a visual sensibility, and a keen eye for detail. If you enjoy variety, fast-paced projects, and working within a creative team, we’d love to hear from you.
Key Responsibilities
Be the first point of contact for clients once a design project is underway
Liaise with clients to clarify requirements, manage approvals, and chase missing info or feedback
Provide accurate quotations and take payments or deposits using our internal tools
Coordinate the production process, from sign-off to delivery, including logistics and follow-ups
Carry out quality control checks on artwork (proofreading, layout, file setup) before print
Maintain project timelines to ensure jobs move efficiently through the business
Keep internal records updated (including project trackers & CRMs)
Handle communications with suppliers regarding files, specifications, and delivery
Follow up with clients post-delivery to confirm receipt and gather feedback
Assist with project research, including sourcing new materials or samples
Create basic digital content such as promotional web banners for client websites
Support the design team with ad hoc administrative and creative tasks
What We’re Looking For
Exceptionally organised with strong attention to detail
Clear communicator, confident dealing with clients and internal teams
Enthusiastic, passionate, commercially minded, and persuasive
Exceptional written and spoken English skills
Comfortable managing multiple projects at different stages
Familiarity with design and print processes (bleeds, file types, colour modes, etc.)
Confident proofreading and checking layout accuracy
Proficient with admin systems, file management, and spreadsheets
A good visual sense - able to spot when a layout or banner doesn’t look quite right
Diligent, dependable, and takes pride in doing things properly
Strong opinions and confident in giving feedback when necessary, but always respectful and constructive
Able to remain calm and methodical in a fast-paced environment
Proactive, reliable, and not afraid to chase things up when needed
Bonus Skills (Not Essential, But Nice to Have)
Experience using Adobe Illustrator/Photoshop/InDesign
Copywriting or content creation skills
Experience working in or with a design or creative team
Photography, video, or digital content skills
Familiarity with tools like Canva, Asana, Trello, or
Why Join Us
You’ll be joining a passionate team who genuinely care about their craft, their clients, and the impact of their work. This is a fantastic opportunity for someone who enjoys administration coordination, thrives on detail, and wants to play a key role in delivering high-quality design at scale. In addition, we have the following perks & benefits:
Modern workspace with an in-house coffee shop
Free coffee, tea, fruit, and snacks
Games room and breakout areas
31 days’ paid holiday (including bank holidays), plus your birthday off (pro-rated for part-time)
Free on-site parking
Company pension scheme
Staff discounts at affiliated coffee shops, and a variety of other retail and hospitality establishments
Comprehensive healthcare plan (after successful probation)