Service Designer – Financial Crime & Payments Our growing client based in Manchester is looking for a talented Service Designer to join their team, focusing on Financial Crime and Payments. This role offers the chance to shape end-to-end customer and operational journeys, improve service effectiveness, and embed strong financial-crime controls across our services. Key Responsibilities Map current-state customer and operational journeys across financial crime and payments services, identifying pain points, failure areas, and opportunities for improvement. Design future-state journeys, service blueprints, and workflow models that reduce friction, enhance effectiveness, and embed financial-crime controls. Gather and analyse operational data, customer feedback, and FinCrime metrics to identify root causes and service performance gaps. Collaborate with the Product Manager to translate service designs into feature requirements and acceptance criteria. Partner with Engineering, UX, and Operations teams to implement improvements and ensure end-to-end service coherence. Essential Skills & Experience Proven experience in service design and process improvement Ability to create service blueprints, customer journeys, and process maps Confident in hosting workshops and translating complex problems into optimisation opportunities Strong analytical skills with the ability to interpret customer and operational data, identify trends, and recommend actionable solutions Desirable Skills & Experience Knowledge of financial crime and payments in B2C retail banking Experience with tools such as Miro, Jira, Confluence, and Figma Benefits: 25 days holidays - Birthday off Wellness days Hybrid working - 2/3 days office based Excellent career progression If you are passionate about designing seamless, efficient, and secure customer experiences in the financial sector, we want to hear from you! Service Designer – Financial Crime & Payments