Apprentice Implementation Officer (Improvement Technician Level 3) – Sale
Starting Salary: £26,500 per annum
Sale, Manchester, M33 7FT
About TQUK and the role
Training Qualifications UK (TQUK) is one of the fastest-growing Awarding Organisations in the UK and a leading End‑Point Assessment Organisation. Working with over 500 schools, colleges, universities, and training providers worldwide, TQUK helps over 150,000 learners achieve their qualifications every year. As TQUK continues to grow quickly in a fast‑paced and regulated environment, the company is looking for an Implementation Officer to support the team in making change happen. This role will involve delivering new systems into business as usual, supporting the delivery of major projects, and leading on the delivery of smaller projects and changes throughout the business.
Key Responsibilities
* Develop change implementation strategies, including:
o Successful execution of communication plans
o Facilitating User Acceptance Testing
o Rolling out training and support for business changes
o Risk identification and mitigation
o Quality assurance and control
* Support the Project Management Team in transitioning the deliverables of major projects to BAU, implementing change management strategies to ensure smooth transitions
* Coordinate with relevant stakeholders, both internal and external, to plan for and execute smooth integration for new systems and processes
* Monitor change progress and identify potential risks to BAU adoption
* Identify and address issues that arise during change implementation
* Creating and updating user guides, FAQs, and support content for both customers and internal teams
* Conduct post‑implementation ‘benefit reviews’ to identify lessons learned, best practices, and report on benefit success metrics
* Develop and maintain implementation documentation
* Support the Business Improvement Manager in implementing minor projects
Other Responsibilities
* Contribute to lessons learned activities to support continuous improvement
* Assist with the evaluation of internal platforms and tools
* Carry out administrative duties associated with assigned tasks
* Develop and maintain in‑depth knowledge of TQUK products and services and an understanding of TQUK’s internal processes and the wider education landscape
* Engage with any TQUK communications such as internal updates, newsletters, policy updates or Centre information
* Assist with internal platform training as required
* Represent TQUK at events, meetings and forums as required
* Undertake other duties considered within your skill and competence to assist in the smooth running of the business as required
Benefits
* Training, Qualifications & Apprenticeships – it’s what we do!
* 25 days annual leave plus 8 days Bank Holiday (33 in total)
* An extra day off to celebrate your birthday
* Annual Loyalty Bonus
* Annual salary review
* NEST pension
* Cycle‑to‑work scheme
* Progression possible in a fast‑growing established company with the possibility also of going on to the next apprenticeship
Working Arrangement: This is a full‑time, hybrid working role.
Desired Qualities
* Model our core Company behaviours of courtesy, team first, and willingness to learn
* Exceptional attention to detail and process‑driven with a high level of flexibility and a positive attitude
* Able to inform, and as required make, timely decisions
* Results‑oriented and focused on achieving measurable objectives
* Resilient
* Be well‑motivated, enthusiastic, and able to work on your initiative
* Work well with others
* Be able to keep an eye on the bigger picture and appreciate where your role fits into the business
Training Information
Training will be with Swarm Training, a national apprenticeship provider in the UK. The successful candidate will work towards a Level 3 Improvement Technician apprenticeship which takes 12‑18 months to complete. The apprentice must complete a minimum of 6 hours per week during working hours, with monthly training sessions conducted by a tutor, with tasks assigned to be completed during those hours.
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