Are you a confident communicator with a passion for delivering outstanding customer service? Do you thrive in a fast-paced environment and enjoy supporting people through challenging situations? If so, we have an excellent opportunity for you.
Our client, a well-established and reputable financial services company, is seeking a Customer Service Coordinator to join their dynamic team. You'll be working in a professional and inclusive environment where teamwork and attention to detail are key.
The Role
As a Customer Service Coordinator, you'll play a crucial role in supporting customers throughout their agreements. You'll handle a range of enquiries - some of which may involve sensitive or complex situations - and ensure that each customer receives the highest standard of care and support.
Key Responsibilities
* Handle inbound and outbound calls with professionalism, empathy, and efficiency
* Respond to customer emails and written correspondence in a timely manner
* Accurately maintain records of customer interactions and account updates
* Support customers in financial difficulty or challenging personal circumstances with care and discretion
* Ensure compliance with company policies and relevant regulatory requirements
* Liaise with third-party partners as needed for account resolution
* Identify and escalate potential fraud or hard-to-contact accounts
* Meet internal quality and service standards
What We're Looking For
* Previous experience in a customer service or financial services role
* Excellent verbal and written communication skills
* Organised and able to manage multiple tasks in a deadline-driven environment
* A compassionate, resilient team player with a strong attention to detail
* Awareness of regulatory standards and consumer duty (desirable)
* Willingness to undergo background screening including a DBS and financial check
What's on Offer
* Hybrid working pattern (3 days in office, 2 days remote)
* Flexible daily start time (between 07:00 and 11:00)
* Early finish on Fridays
* Supportive team environment with ongoing development opportunities
* Inclusive company culture that values individuality and diversity
* Comprehensive benefits package
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