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Senior Information Technology Service Management Consultant, London
Location: London, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
4
Posted:
16.05.2025
Expiry Date:
30.06.2025
Job Description:
ITSM Consultant
Location: Euston
Contract: 6 months initial
About the Role:
Our client is hiring an ITSM Consultant to lead the design, development, and implementation of ITSM processes from the ground up. This is a critical role in the organization's transformation journey, where you'll play a key part in establishing a scalable ITSM framework that aligns with business goals and IT best practices.
Key Responsibilities:
* Analyze current IT operations and identify gaps and opportunities for ITSM process implementation.
* Design, document, and implement ITSM processes including Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management.
* Collaborate with stakeholders across departments to ensure process alignment with business needs.
* Define KPIs and metrics for ITSM processes and set up reporting dashboards.
* Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy).
* Provide training, guidance, and documentation for internal teams.
* Ensure alignment with ITIL or other relevant frameworks and industry standards.
Qualifications:
* Deep understanding of ITIL framework and ITSM best practices.
* Experience building ITSM processes from scratch.
* Experience with ITSM platforms such as ServiceNow, Freshservice, or similar.
* Excellent stakeholder management and communication skills.
* ITIL certification (v3 or v4) strongly preferred.
Does this sound like you? Please apply below.
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