Overview
We are looking for a Junior IT Engineer to join our team.
Responsibilities
* Provide hardware support and service to colleagues Head Office.
* Manage basic stock IT equipment, and when required place orders.
* Monitor, triage and manage assigned and unassigned tickets, ensuring timely updates and resolution within the agreed SLA where defined.
* Support queries and issues that arrive via email, phone and walk-ins and ensure a ticket log is recorded.
* Work closely with third-party suppliers and service providers to promptly resolve incidents and requests.
* Act as a first escalation point for incidents and issues, ensuring appropriate steps are followed for security incidents or serious outages.
* Process starters, leavers, and amendments promptly and within SLA where defined.
* Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes.
* Contribute to the delivery of IT projects where assigned, ensuring deadlines and milestones are met.
* Document process and instructions for IT tasks and end-user documentation.
* Management of SaaS and PaaS applications.
Experience And Qualifications Required
* Sufficient technical skills in Windows 10, Apple OS, Azure AD (Entra), AD, Group Policies, Microsoft/ Office 365
* Windows imaging and deployment
* Understanding basic Networking (IP subnet/routing, TCP IP/ UDP, DNS, VPNs, VLANs)
* Android and Apple mobile devices deployment
* Understanding of Windows servers, Microsoft Azure and AWS
* Great customer service to support the business.
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