Description
(Weekend work)
6 Month FTC
We work on behalf of our client National Gas. We change and maintain gas meters that belong to National Gas. We have several engineers that cover areas across the country, Northeast & Yorkshire, Northwest, West Midlands, East Mids, East Anglia and London. We work on a in -house system and allocate work to engineers covering the areas. We are time constraint on the appointments, so we also Jeopardise each job is attended within time bands and work to SLAs and this in turn goes towards ours KPIs.
Key Responsibilities
There will be an on-call Manager that needs to be reported to with any issues. Good Excel is needed as hourly reports are run as well as end of shift reports.
Most calls received would be from an engineer or the client however you may take a call from a customer requesting to book an appointment. In the summer months we proactively outbound calls to customers to gain appointments.
Hours in the summer will be 8:45am 17:15pm (8.5hours) in the winter months this may change to 8:00 18:00 (10 hours). winter is our busy months of customers off gas.
Additional hours will be available to help cover holidays and sickness.
Skills, Knowledge & Expertise
1. Computer literate
2. Strong Microsoft Excel skills
3. Previous experience in an ...