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Service manager – norfolk

Service manager
£37,869 a year
Posted: 2h ago
Offer description

Service Manager – Multi-Service Role Salary: £37,869 per annumHours: Full time, 37.5 hours per weekLocation: Multi-site (3 services) About the role We are looking for an experienced and confident Service Manager or a confident and experienced Deputy Manager who is ready to take the next step in their career to lead and oversee three services, managing approximately 1,000 commissioned hours across a workforce of around 45 staff, supported by one Deputy Manager working across the services. This is a key leadership role with responsibility for delivering high-quality, person-centred support while ensuring services are safe, compliant, financially sustainable, and well-led. Key responsibilities As Service Manager, you will: Provide strong leadership and operational oversight across three services Be accountable for around 1,000 commissioned support hours Line manage and develop a staff team of approximately 30 colleagues, with direct management of a Deputy Manager Ensure services consistently meet regulatory, contractual, and organisational standards Drive quality improvement, embedding person-centred practice across all services Manage budgets, rotas, and staffing levels to ensure safe and efficient service delivery Build effective relationships with commissioners, families, and key stakeholders Lead on recruitment, induction, supervision, and performance management Prepare services for inspections and respond effectively to any action plans About you You will be: An experienced manager or deputy manager within health and social care, ideally with multi-service or large-scale operational responsibility Confident managing significant spans of control, including commissioned hours and staffing levels Knowledgeable about regulatory requirements and best practice in supported living / care services A strong people leader, able to motivate, develop, and support managers and staff teams Organised, resilient, and confident making decisions in a fast-paced environment Committed to delivering high-quality, person-centred outcomes What we offer Competitive salary of £37,869 per annum A senior leadership role with real scope to shape and improve services Support from an experienced operational leadership structure Opportunities for professional development and progression The chance to make a genuine difference to the lives of the people we support 25 days holiday including Bank Holidays, increasing with service Free Health Cash Back Scheme for you and your family (dental, optical, chiropractor and more) Employee Assistance Programme, including virtual GP access and legal advice Blue Light Card (paid for by us) Loyalty awards and life assurance Perkbox shopping discounts

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