We’re recruiting a Customer Service Advisor to join our fast‑paced team. You’ll handle a high volume of inbound calls and emails, providing clear, accurate and friendly support to customers. You’ll manage all cases through Salesforce, so confidence with CRM systems is essential.
Key Responsibilities
* Handle high volumes of customer calls and emails
* Log, track and resolve cases using Salesforce
* Deliver excellent customer service on every interaction
* Provide accurate information and resolve issues efficiently
* Work with internal teams to ensure smooth resolutions
* Follow company processes and service standards
About You
* Experience in a busy customer service environment
* Confident using Salesforce or similar CRM systems
* Strong communication skills (written and verbal)
* Able to multitask and stay calm under pressure
* Positive, proactive and customer‑focused
* Reliable, organised and a strong team player
What We Offer
* £26.5k salary
* Monday–Friday working hours
* Supportive team environment
* Training and development opportunities