Role: Reservations Agent
Location: Stevenage, England
Salary / Rate of pay: £11.44 per hour
Platinum Recruitment is working in partnership with a popular hotel in Stevenage and we have a fantastic opportunity for a Reservations Agent to join their multi-hotel reservations team, based from their head office.
What's in it for you?
Take a look at some of the perks on offer:
Pension
Free on-site parking
Referral programme
Discount or free food
Employee discountPackage
£11.44 per hour
Monday to Friday, no weekendsWhy choose our Client?
Our client is an established brand with over 12 hotels in great UK destinations and pride themselves on their exceptional service.
What's involved?
As a Reservation Agent, you will be responsible for assisting guests and agents with their hotel reservations and providing exceptional customer service. This is an excellent opportunity for individuals with strong communication skills and a passion for hospitality.
Duties:
Processing reservations and ensuring all guest information is entered correctly into the system
Resolving any issues or concerns raised by guests in a timely and professional manner
Answering incoming phone calls and assisting guests with their hotel reservations
Responding to emails and processing/updating agent bookings
Providing accurate information about room availability, rates, and amenities
Ensuring guest preferences are noted and handling special requests
Ensur...