Role
JOB TITLE: Customer Services Advisor - Revenues and Benefits Team - PART TIME
REF: E Cheshire 5278969
Pay rate: £18.00 per hour PAYE
Contract Type: Temporary, Anticipated 2 months
Working Arrangement: Assume office based as no hybrid working given.
Basic DBS is required for this role.
Key Responsibilities
* Receive all customer enquiries and service requests via the telephone to resolve as many requests at first point of contact as possible
* Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests
* Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities
* Manage customer complaints, compliments and suggestions in accordance with the council’s procedures
* Contribute ideas that create efficiencies or improvements in customer facing and other processes
* Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times
Qualifications
* Previous experience of working in a local authority call centre or customer centre environment
* Knowledge and experience of Revenues and Benefits within a local council
* Experience of handling emotional customers
* Experience of dealing with customer complaints
* Experience of dealing with challenging customers
* Experience of dealing with customer enquiries to their conclusion
* Detailed knowledge of a broad range of council services
* Knowledge of customer services technology
* Ability to acquire a good knowledge and understanding of the processes required to administer services
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
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