Communications operator (welsh speaking)

Job Description

🚨 Communications Operator – Force Control Room 📍 Location: St Asaph
📅 Contract: Full-Time, Permanent
🕐 Shifts: 4 on / 4 off rotating pattern (days and nights)
📅 Next Start Dates:
1. 15th September 2025 (no annual leave during initial 6-week training)
2. 9th March 2026 (no annual leave during initial 6-week training)
🗣 Welsh Language Requirement: Level 4
📈 CVF Level: 1
Join the Team That Keeps North Wales Safe – 24/7 North Wales Police’s Force Control Room in St Asaph is the hub of frontline response. Our Communications Operators are responsible for handling emergency 999 and non-emergency 101 calls and dispatching officers across the region—providing a critical lifeline to the public every day of the year.
This is a role where every call matters and every action could make a life-saving difference.
What You’ll Be Doing:
3. Initial Investigation: Gather key information from callers to assess risk, identify opportunities for evidence gathering and advise on crime prevention.
4. Multi-Agency Collaboration: Liaise with emergency services and partners to coordinate police support when needed.
5. Public Advice & Support: Resolve non-emergency queries, offer guidance, or direct individuals to more appropriate services.
6. Intelligence Gathering: Log critical community intelligence to inform future policing operations.
7. Professional Service Delivery: Maintain high standards of service, even under pressure or in rapid succession of calls.
Shift Pattern:
8. Core pattern: 4 on, 4 off (2 days followed by 2 nights)
9. Hours: 10–12 hour shifts
10. Pre-planned rota:
32 weeks in advance (full-time)64 weeks in advance (part-time)
Example:
Day
1 7am – 7pm
2 7am – 7pm
3 7pm – 7am
4 7pm – 7am
5–8 Rest Days

Training: A comprehensive 6-week training programme (Mon–Fri) will take place at St Asaph or HQ Colwyn Bay. No annual leave can be taken during this period.
What You’ll Need:
11. NVQ Level 3 (or equivalent) in Communications, Business, or Customer Service—or relevant work experience
12. Typing speed of 25–30 words per minute
13. Strong verbal and written communication
14. IT proficiency and data input experience
15. Problem-solving ability and calmness under pressure
16. Good local knowledge of North Wales
17. Welsh Language: Level 4 minimum (visit our Welsh Language Resources page to check your level)
Why Join North Wales Police?
18. Play a pivotal role in protecting your community
19. Join a 24/7 professional support network
20. Opportunities for career growth and specialist training
21. Structured work-life balance with advanced shift planning
Apply Now 📩 For more information or to express your interest, contact Lewis Ashcroft at:
📧 lewis.ashcroft@servicecare.org.uk
📞 01772 208962