About Us
goodnus is an independent, yet rapidly expanding business that helps create happy and productive working environments, by sourcing and reliably supplying a variety of products such as coffee, fresh fruit, snack boxes, milk and alternatives to some of London’s most iconic brands and office buildings.
As a sustainably focussed company, we believe that limiting the impact on the environment should be a leading consideration when making any business decision and actively encourage our customers to adopt a similar mentality, when it comes to purchasing food and drink that’s consumed within the office.
We achieve this in a number of ways, such as striving to work with local suppliers that use sustainable production and packaging processes or signing-up customers to our inventory management and replenishment service, which minimises waste, or simply by helping our customers to consolidate their orders to reduce food mile emissions.
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Executive to join our team. The ideal candidate will possess excellent communication skills and a strong ability to analyse customer needs. This role involves providing exceptional service to our customers, assisting with their enquiries, and ensuring their overall satisfaction. A positive attitude and the ability to upsell products will be highly valued.
Key Responsibilities
* Prioritise and process customer orders and requests submitted by telephone or email, whilst managing your day-to-day workload.
* Investigate and resolve customer queries quickly and efficiently, whilst being patient and supportive at all times.
* Develop a detailed knowledge of all products and services offered, so that you can proactively support both new and existing customers.
* Ensure that customer information is accurate and updated regularly within our CRM.
* Keep confidential records and financial information private and secure.
* Communicate effectively when liaising with customers, partners, and internal teams such as delivery, procurement and operations.
Essential Skills And Qualifications
* Minimum of 1 years Customer Services experience
* GCSE Level 5 or above in English and Maths
* Excellent verbal and written communication skills
* Strong attention to detail
* Ability to multi task
* Energetic, confident and a credible team player
To apply, please send CV and cover note telling us a little bit about yourself, an example of some awesome customer service that you’ve provided in the past, and why you think you'll make a good addition to our team #J-18808-Ljbffr