About Premia Solutions
Premia Solutions develops and markets innovative insurance solutions to the UK Automotive retail sector. Working with over 2,000 dealerships, we currently support more than 1 million live policies nationwide.
The Role
Were looking for a Customer Care Manager (Complaints Handler) to join our Customer Outcome team and take ownership of complaint handling from start to finish. This is a hands-on role focused on delivering fair outcomes for customers, within FCA timescales, while keeping Treating Customers Fairly at the heart of everything we do.
What Youll Be Doing
Managing customer complaints end to end, from receipt through to final response
Investigating complaints fairly and thoroughly using policy and claims information
Communicating clearly with customers, dealerships, insurers and internal teams
Writing clear, compliant complaint outcome letters
Keeping complaint records accurate and up to date