Overview
The Duty Manager plays a pivotal role in ensuring the smooth operation of the hotel, providing exceptional guest services while leading and supervising the team. This position requires a proactive individual who can manage daily operations, resolve guest issues, and maintain high standards of hospitality. The Duty Manager will be responsible for creating a welcoming environment and ensuring that all guests have an enjoyable experience during their stay. This is a hands on role, based in hotel Bistro mainly, but you may be called to other Departments. A mature, calm approach is needed.
Duties
* Oversee daily Bistro operations whilst working alongside your team.
* Supervise and support staff, providing guidance and training as needed to enhance performance.
* Address guest inquiries and complaints promptly, ensuring high levels of customer satisfaction.
* Coordinate with various departments to ensure seamless service delivery.
* Manage staff schedules and assist with human resources tasks as required.
* Ensure compliance with health and safety regulations within the hotel premises.
* Maintain accurate records of operations, incidents, and guest feedback for continuous improvement.
Skills
* Proven leadership skills with the ability to motivate and inspire a team.
* Bistro & Restaurant experience essential.
* Strong background in guest services within the hospitality industry.
* Excellent supervisory skills to manage staff effectively.
* Knowledge of human resources practices relevant to the hospitality sector.
* Exceptional communication skills, both verbal and written, to interact with guests and staff professionally.
* A passion for hospitality and a commitment to delivering outstanding service.
Job Types: Full-time, Permanent
Pay: £14.00 per hour
Benefits:
* Bereavement leave
* Discounted or free food
* Employee discount
* Free parking
* Gym membership
* On-site gym
* On-site parking
* Sick pay
Ability to commute/relocate:
* Merthyr Tydfil CF48 2HY: reliably commute or plan to relocate before starting work (required)
Experience:
* Restaurant: 2 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person