Department:
Administration / Operations
Location:
Birmingham
Reports To:
Operations Manager / Business Manager
Job Type:
Full-time / Permanent
Job Summary:
We are looking for a detail-oriented and proactive Office Administrator to support day-to-day operations within our ECO4 grant delivery team. The role involves managing documentation, coordinating with customers and contractors, and ensuring smooth workflow for government-funded boiler and insulation installations across the UK. This is a vital role in maintaining compliance and operational efficiency under the ECO4 scheme.
Key Responsibilities:
General Administration
* Handle incoming calls, emails, and queries from customers, surveyors, and installation teams.
* Maintain digital and physical filing systems for customer records, applications, and compliance documents.
* Assist with scheduling surveys, installations, and follow-ups.
* Input and manage data across CRM platforms (e.g., Salesforce, Zoho, HubSpot).
ECO4 Scheme Support
* Prepare and submit ECO4 grant paperwork (eligibility documents, declarations, proof of benefits, EPC reports).
* Ensure that applications are complete and compliant with Ofgem guidelines.
* Liaise with Retrofit Coordinators, Assessors, and Installers to track job progress.
* Upload and monitor documents on Ofgem and funder portals (where applicable).
Scheduling & Coordination
* Book appointments for surveyors and installers with homeowners/tenants.
* Coordinate diaries and travel schedules for field staff.
* Track job progress from initial inquiry to final installation and sign-off.
Data Management & Reporting
* Maintain accurate records of completed and pending ECO4 jobs.
* Generate weekly and monthly reports on application status, leads, and completions.
* Assist in audits and quality checks with documentation and reports.
Customer Service
* Provide excellent service to applicants during the grant process.
* Follow up on missing documentation or incomplete applications.
* Handle basic complaints and escalated issues to the appropriate team members.
Skills & Experience Required:
* 1–2 years of administrative experience (experience in energy, housing, or construction preferred).
* Knowledge of ECO4 or ECO schemes is highly desirable.
* Excellent attention to detail and organizational skills.
* Strong communication skills (written and verbal).
* Proficient with Microsoft Office, Google Workspace, and CRM systems.
* Ability to multitask and prioritize in a fast-paced environment.
Qualifications:
* GCSEs or equivalent required; A-Levels or NVQ in Business Administration preferred.
* ECO4 training or familiarity with PAS2035 roles is a plus.
Benefits:
* Competitive salary
* Training on ECO4 compliance and documentation
* 28 days holiday including bank holidays
* Career progression opportunities
* Pension scheme
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