A Vacancy at Milton Keynes University Hospital NHS Foundation Trust.
Thrombosis and Anticoagulation Administrator
Department: Medicine
Band: 3
Hours: bank contract hours, 08:00-15:00
Please note that we are not able to offer sponsorship for this role.
We are looking for a flexible, enthusiastic and motivated individual to work in our busy Same Day Emergency Care (SDEC) unit. You must have excellent communication and interpersonal skills and be able to maintain a calm effective manner with patients/public/staff in this challenging environment.
Excellent administration and organisational skills are essential, as are good keyboard skills and telephone manner. Knowledge of the Hospital – eCare system would be an advantage whilst previous NHS experience would be essential.You can expect a warm welcome, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. We are looking for a flexible, enthusiastic and motivated individual to work in our busy Same Day Emergency Care (SDEC) unit.
You must have excellent communication and interpersonal skills and be able to maintain a calm effective manner with patients/public/staff in this challenging environment. Excellent administration and organisational skills are essential, as are good keyboard skills and telephone manner. 2 Knowledge of the Hospital – eCare system would be an advantage whilst previous NHS experience would be essential.
Interview date: Week commencing 11 August 2025
· To provide effective and efficient administrative support to the anticoagulation and thrombosis service, and the Planned Care Unit
· To deliver a professional, comprehensive, and efficient level of administration and coordination for patients referred to the service
· To provide an effective and efficient booking administrative process.
· To answer the telephone, take and deliver messages in an appropriate and helpful manner, maintaining patient confidentiality.
· To liaise effectively with staff from all departments, wards, medical records, hubs, medical secretaries and GP surgeries.
· To perform several administrative tasks in a diligent, professional way to assist with the smooth running of the service.
'Administrative and Clerical staff feel supported with flexible working at MKUH, reporting 6.82 out of 10, and a 76% feel strongly about approaching their managers regarding flexible working.’ (NHS Staff Survey 2024).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
• Free on-site parking
• Free refreshments
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
· To manage referrals to the service and maintain the referral records
· To book anticoagulation face-to-face and telephone appointments on RPAS
· Update planned care patient waiting list at least 2 weeks in advance
· To ensure all clinics are utilised
· Generate and send letters to patients advising about Planned Care appointments
· To contact patients on the telephone to book short notice appointments
· Communicate information to patients regarding their appointment, e.g. type of appointment, location, using appropriate techniques and access services to overcome barriers in understanding
· To answer patient/staff queries on the telephone, tactfully reassure and refer to nursing staff or team leader as appropriate
· To liaise with members of the team to maintain appointments and reschedule as required.
· Check patients in and out of clinic using RPAS or PM Office, DNA and follow up appointments in accordance with Trust booking policy.
· To maintain referral paperwork for telephone clinic.
· To prepare face-to-face appointments with addressograph labels and necessary assessment/record paperwork.
Please refer to the job description for further details.
This advert closes on Sunday 3 Aug 2025
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