Job Description
Job Overview:
As a 2nd Line Desktop Support Technician, you will be a key member of the Desktop Support team, responsible for providing technical assistance and resolving incidents and service requests that require onsite support. Your role will help ensure the continuity of systems and services used by a Public Sector organisation, maintaining business as usual operations.
Key Responsibilities:
• Provide 2nd line support for IT incidents and service requests, attending to issues requiring a site visit
• Deliver technical desktop support for hardware, software and network-related queries across organisation systems
• Investigate and resolve incidents escalated from 1st line support, minimising downtime and ensuring efficient system performance
• Contribute to maintaining network security, system availability and overall IT service functionality
• Participate in IT projects where required, supporting deployments, upgrades and system improvements
Requirements:
• Experience in desktop support, troubleshooting and resolving IT issues
• Familiarity with Windows operating systems, Active Directory and endpoint security
• Strong problem-solving skills and the ability to work both independently and within a team
• Excellent communication skills, with the ability to provide technical guidance to end users