Are you a natural organiser who thrives under pressure and enjoys keeping things running smoothly behind the scenes?
We re recruiting an Operations Coordinator on behalf of a leading supply and installations business, supporting a nationwide team of engineers. This is a fantastic opportunity for someone who takes pride in operational excellence, enjoys juggling priorities, and delivers high levels of customer service.
About the Role
As Operations Coordinator, you ll play a critical role in ensuring seamless day-to-day field operations. From scheduling and dispatching engineers to managing breakdown responses, service appointments, and subcontractor coordination you ll be the engine behind service delivery.
You ll use a cloud-based field service management platform to plan efficiently and keep internal teams and customers aligned. It s a varied, hands-on role that blends logistics, customer care, and commercial awareness.
Key Responsibilities
* Plan and coordinate engineer schedules using a cloud-based platform
* Book and manage routine services, repairs, and subcontractor support
* Respond to urgent breakdowns, assigning engineers based on skills, availability and cost-efficiency
* Maintain consistent communication with engineers, customers, and third parties
* Raise, cost, and invoice jobs, ensuring accurate documentation
* Provide support across operations, including installation scheduling when needed
* Generate quotes and help secure new service contracts
Who We re Looking For
* Strong organisational and multitasking skills
* Excellent customer service and communication abilities
* Calm under pressure with a solution-focused mindset
* Positive, team-oriented attitude with a willingness to learn
* Previous experience in coordination, scheduling or operations
* Familiarity with service or field-based businesses is a bonus
What s in it for You?
* Competitive salary
* Bonus scheme and commission opportunities
* Company pension
* Free on-site parking
* Supportive, down-to-earth team culture
* Full training provided on systems and industry specifics
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