Job Description - Night Manager
Company: Crafted
Reporting to: Managing Director
Location: Powdermills Hotel, Battle
Type: Full-Time and Part Time Available
We’re not hiring people to fill a seat or add to our headcount. We’re hiring people to craft our culture, ethos and success. This is a big deal for us, and we know it’s a big deal for you: a new role defines how you spend your days, who you spend them with, and what your future looks like.
Together, we’ll shape each other’s entire trajectory. That deserves thoughtfulness, empathy and respect. It’s why this job description is deliberately detailed. We want you to know exactly what you’re stepping into. The challenges, the opportunities, the quirks of the role, and the kind of impact you’ll have.
Us
Crafted is a series of life-friendly hotels and spaces where guests can be themselves and fill up on the good stuff: nature, food, wellbeing, craft, people and play. We hope to open several hotels in the coming years, with our first coming in summer 2025: Crafted at Powdermills, East Sussex.
More specifics will follow as planning and pieces fall into place. So, for now, here’s the sentiment behind Crafted…
It’s easy to get overwhelmed by life. To switch to autopilot and go through the motions. We’re busy but not on the things we love doing, we spend more time on our phone, and we misplace our bounce and spark.
In short, Dr Evil’s stolen our mojo.
We all need a tune up now and again. To escape to somewhere that makes us feel totally at ease. Not so we can step away from life, but so we can come back to it. This is where Crafted comes in.
Our aim is to create a network of connected destinations that people come back to again and again because it’s where they feel good about life. Somewhere to work on life, come together, and connect locally.
You
Crafted’s culture will be inclusive and agile but with ambitious goals and a start-up mentality. We need to execute brilliantly from day one and every team member will contribute wherever they are able.
As Night Manager, you will be the guardian of the hotel during overnight hours, ensuring the site runs seamlessly and guests experience the same level of care and professionalism as they would during the day. This role is pivotal in balancing operational oversight, guest service, and essential administrative tasks. Acting as the senior manager on duty, you will take ownership of the property, safeguard the site, and ensure all reporting and systems are up to date for the following day. With an agile, hands-on approach, you will contribute wherever needed from resolving guest issues to moving deliveries, all while upholding the highest standards of safety, security, and brand excellence.
That said, Night Manager, your primary responsibilities will be to:
* Lead overnight operations with confidence, acting as the senior representative of hotel management.
* Deliver a consistent, thoughtful guest experience resolving issues quickly.
* Oversee late arrivals, early departures, and ensure accuracy of guest billing and records.
* Take full responsibility for the safety and security of the hotel and estate overnight.
* Conduct regular building checks, ensuring health & safety, fire, and security protocols are rigorously maintained.
* Provide visible leadership to other team members working overnight, ensuring they are engaged, supported, and delivering to standard.
* Step in where needed from assisting with moving deliveries to resolving maintenance issues.
* Monitor occupancy, reservations, and ensure systems are prepared for the day team.
* Capture incidents, guest feedback, and operational updates in clear handovers for morning management.
* Action overnight communications, ensuring no detail is missed.
* Act as Duty Fire Officer, leading any emergency response with confidence.
* Maintain safeguarding and security protocols, ensuring a safe environment for both guests and staff.
* Log and escalate incidents appropriately, ensuring transparency and accountability.
We’re looking for someone with:
* Proven experience in hotel operations.
* Calm and focused under pressure.
* Ability to work night shifts.
* Familiarity with fire, health & safety, and security procedures.
* Proactive, practical, and highly organised.
Together
We hire people with personality who have a desire to continuously learn. Each person should bring themselves to work to shape our culture and keep us real, interesting, and original.
To create a comfortable environment for all, guest and staff, we prioritise teamwork over titles: no one’s too important to lend a hand, or to new to have a good opinion. We need low egos but high expectations: people who are humble enough to jump in, and serious about making an impact.
Three values we’ll expect you to live by:
1. Enjoy it: it’s still work, but if you’re having fun then so are our guests. It’s ok if you’re humming behind the bar or moving with the music.
1. Own it: whoever you are, and whatever your role, someone’s enjoyment is in your hands. Always keep an eye out.
1. Improve it: ask for feedback (and don’t be scared of what follows), and be curious. We’ll give you plenty of chances to learn and develop.
Note: positive Environmental, Social and Governance (ESG) principles are integrated across these three values.