Opportunity: Customer Service Administrator
Contract: Permanent
Salary: Competitive
Company: Briggs Equipment – Engineering Services
Hours Monday – Friday. 40 hours
Location: Cumbernauld
About Us: Briggs Equipment Group is a leading provider of material handling, powdered access, plant and specialist rental equipment offering new and used sales, short and long-term hire, engineering services, training and asset management.
Our engineering services team provides supply, servicing, and maintenance for machinery across arrange of industries, including diesel, petrol, and electric-powered small plant, agricultural, and ground care equipment.
In the role you will be:
1. Providing professional support across all Engineering Services customer activities within the region, ensuring consistent service delivery.
2. Coordinating with service control, call handling, invoicing, parts management, estimates, and related administrative tasks.
3. Ensuring compliance with health and safety guidelines to protect colleagues and customers.
4. Driving business performance by managing engineer productivity, time, call handling, and SLAs.
5. Maintaining clear communication with internal teams and external customers to manage expectations.
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