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To be accountable for the performance and running of our Digital function, with a critical P&L/budget accountability. Building scalable, productive and high-quality digital products to meet expectations of our digital customers and NHS partners. Leading the digital offering for the business including product, engineering and design – influencing our digital products and experience across both our retail and wholesale businesses.
Main Responsibilities
1. Accountable for the performance and running of Bestway Healthcare’s Digital function.
2. Responsible for the digital P&L of £20m plus, including managing budgets, controlling costs and growing revenues.
3. Accountable for the strategy of our digital business and for influencing the broader business, Exec team and board to gain buy-in for the digital strategy. Lead relationships with external digital businesses.
4. Accountable for the build and support of all digital products (repeat prescriptions, online services, online OTC), omnichannel enablers (click & collect, services booking portal, etc.) and future CRM capability. Collaborate with Digital teams and the wider business to improve ways of working.
5. Ensure digital marketing efforts exceed growth targets through new customer acquisition.
6. Set growth objectives for the digital function and manage the team to achieve/exceed these goals.
7. Act as the business expert and digital lead: provide thought leadership and stay updated through external engagement such as digital forums and events.
8. Engage with the wider leadership team to drive the digital agenda and promote cross-functional alignment. Build and maintain strong relationships with IT to ensure an affordable, supportable, and flexible technology landscape for future growth.
9. Promote digital culture within Bestway Healthcare by communicating progress effectively.
10. Build a strong, motivated team capable of supporting and creating digital systems as needed.
11. Lead, coach, and develop the digital team with transparency and enthusiasm, proactively shaping the optimal structure to support and scale the digital offering.
Key knowledge and skills required for the role:
1. Significant leadership experience, developing and mentoring high-performing teams.
2. Proven leadership in driving digital strategy within a commercial environment.
3. Experience leading major technology change initiatives.
4. Experience operating at a senior level in a fast-growing business.
5. Confidence and gravitas to challenge other leaders and directors.
6. Attention to detail, ability to multitask, work well under pressure, and creativity.
Problem solving & Change:
1. Operate and drive continuous improvement using data, feedback, and incidents to inform change.
2. Bring stakeholders together to design and implement service improvements.
3. Be an ambassador for digital across the business to foster a culture embracing technology and change.
The Ideal Candidate
We are proud to be a diverse and inclusive employer. If you have specific requirements, we will do our best to support you. Whether it is an accessible pharmacy or a part-time position, we can help find the right role. If you need reasonable adjustments during recruitment, we are happy to accommodate.
Please note that due to high application volumes, it may not be possible to provide feedback to all applicants. If you are not contacted within 28 days, you have been unsuccessful.
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