Employer Bedfordshire Hospitals NHS Foundation Trust Employer type NHS Site Bedford Hospital Town Bedford Salary £24,465 pa Salary period Yearly Closing 09/10/2025 23:59
Community Hub Admin Clerk (BANK)
Band 2
Job overview
To provide prompt and professional administrative support to the Maternity Community Hubs, in line with office procedures, contributing to the overall efficient and effective clerical duties supporting the Community Midwifery Hubs.
To provide an essential support service to the efficient running of the Community Hub. The post holder must have the ability to work as part of a team as well as being able to work on own initiative. The post holder must have computer skills, be able to communicate effectively and work well under pressure. The highest standard of data quality input is required at all times.
To liaise with and offer support to the Community Midwives, Midwifery Leads, to ensure all tasks are carried out in a prompt and efficient manner, within the given timeframe, with patient care at the forefront.
A willingness to support Community Midwives within the Department is essential as there will be the need to support different areas within the Community Hub during busy periods, as and when required.
Community Hub locations where this role will be based at:
Stotfold Children's Centre - Rook Tree Lane, Stotfold, Hitchin SG5 4DL
Queens Park Family Hub - Marlborough Road, Bedford MK40 4LE
Pine Cones Family Hub - Slade Walk, Bedford MK41 7SA
The post holder will be expected to travel to / be based at one or more of the Community Hub locations.
Main duties of the job
* Meet and greet patients
* Register patients onto IPM/CMIS system ensuring all data is accurate at all times.
* Liaise with Community Midwives, Midwives and other agencies to maintain data quality of referrals entered onto IPM.
* Book new appointments in accordance with Community Midwifes decision. This may include contacting patients by telephone if short notice booking or rescheduling.
* Book follow up appointments from clinic, as per gestational/clinical need.
* Deal with patient queries in regards to new and follow up appointments.
* Working in a team where there will be little or no supervision at times.
* To operate multiple computer systems, for example, CMIS, ICE, iPM and Mediviewer.
* Inputting patient details and accurate medical information onto the systems.
* Updating patient details on all systems as and when required.
* Answer telephone calls and take messages to give to Midwives
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Detailed job description and main responsibilities
• To cross cover sickness and annual leave in neighbouring Community Hubs when required.
• Be responsive and helpful at all times to support the smooth running of the service.
• Have an excellent telephone manner to ensure clear and concise information is exchanged to patients and staff.
• To undertake any additional ad hoc duties as required.
For more information please see the Job description & Personal Specification attached to this job advert.
Person specification
Qualifications
* Good standard of general education, including English and Maths GCSE
Experience
* Experience of working in a healthcare environment
* Previous experience of filing and general administration work
* Experience of working in an environment dealing with highly confidential information
* Understanding of confidentiality requirements
* Experience in team working
* NHS experience
* Experience using of CMIS, iPM and ICE
Personal Skills
* Excellent communication skills – written and verbal
* A willingness to be flexible in your working day
* Good organisational skills
* Ability to do a variety of tasks and work well with others, as well as ability to work alone
* Work well under pressure
* Ability to file alphabetically and numerically
* Computer skills e.g. word, excel and outlook
Other
* Reliable, adaptable and dependable
It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
All new staff will be subject to a probationary period covering their first six months in post.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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