WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. ‘To share the light and warmth of hospitality’. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A World of Rewards
* Competitive salary
* Free and healthy meals when on duty
* Grow your Career! – personal development programmes designed to support you at every step of your career
* A chance to make a difference through our corporate responsibility programmes – find out what and how we are doing (https://cr.hilton.com)
* Team member travel program: discounted hotel nights plus 50% off food and beverages (subject to individual outlets)
* Team member referral program
* High street discounts: with perks at work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Modern and inclusive team member areas
This is a 20 hour per week position.
Position Summary
* Provide administrative controls and processes for the hotel including commission handling, billing, purchase orders, reporting, auditing, e‑commerce activities and other administrative tasks.
* Ensure strong financial management and maintain robust controls for commission processes.
* Liaise with the C&E Sales and Reservation teams to monitor and control the accuracy of data recorded in Delphi.
* Generate Delphi reports as directed by the GCE Director or Cluster Commercial Director.
* Ensure the property management system is current and accurate for commissionable rates.
* Prepare month‑end accruals for accurate provision of unpaid commission.
* Handle all incoming enquiries and correspondences from clients, guests, companies and/or agents regarding billing/commission, whilst following established company and hotel policies.
* Track and order office stationery.
* Look after various audit administrations, such as QA, health & safety, etc.
* Manage Birchstreet handling (e.g., purchase orders).
* Handle client giveaway items & merchandise (e.g., ordering stock, liaising with relevant departments, updating tracker).
* Maintain a high level of product knowledge about the hotel and local area.
Preferred Qualifications
* Sound administration background with basic skills in Word, Excel, Outlook and PowerPoint.
* Good organisational skills.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Work Locations
Hilton East Midlands Airport Hotel
Schedule
Part‑time
Brand
Hilton Hotels & Resorts
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