We are looking for a Part-time Saturday Veterinary Receptionist to join our friendly team at Deane Vets in Taunton, Somerset. We seek someone who can deliver exceptional client and patient care at every visit.
Receptionist Role Responsibilities
1. Warmly greeting clients and their pets with a friendly, compassionate, and helpful demeanor.
2. Managing the diary efficiently to maximize appointment slots, handle online bookings, and address emergencies while maintaining client records in compliance with GDPR.
3. Performing general administrative tasks, including training for your role.
4. Answering busy phone lines, emails, and other client communications professionally.
5. Registering clients for the Pet Health Club.
6. Processing payments, cashing up at the end of the day, managing client orders, and handling repeat prescription requests.
7. Unpacking orders and maintaining stock levels.
8. Ensuring a clean, organized, and welcoming reception, waiting area, and consulting rooms.
9. Keeping up with ongoing online company training.
About Us
We are a friendly, caring, and progressive small animal practice on the edge of Taunton. Our location offers easy access to the coast, Bristol, or Exeter. We provide forward-looking veterinary care with excellent facilities in a calm, professional environment where team support is paramount. Our team includes 3 Receptionists, 6 Veterinary Surgeons, and 8 Registered Veterinary Nurses. We value teamwork, support, and development opportunities, and our practice encourages the development of specialist interests and skill advancement.
Applicant Requirements
Ideal candidates will have experience working in a busy veterinary practice. We seek a positive, proactive, and supportive individual with excellent communication, organizational, and attention-to-detail skills. The role involves being the sole receptionist on Saturdays, supported by our Veterinary Nurses, and enjoying a busy customer-facing client care role.
Shift Pattern
This is a part-time, permanent position working 10 hours per month across 2 Saturdays, from 8 am to 1 pm.
Benefits
* 6.6 weeks of annual leave
* Additional leave for your birthday
* Family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
* Cycle to work scheme
* Employee wellbeing initiatives
* Non-accidental injury support
* Learning and development via the IVC Evidensia Academy
* Pawsome Benefits reward platform
* Pension scheme
* Discounted staff pet care
As an inclusive employer, we welcome candidates from all minority and diverse groups. We are a Disability Confident Employer and are happy to discuss any reasonable adjustments needed during the recruitment process.
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