* Manage global payroll mailboxes, responding to day‑to‑day and ad‑hoc queries promptly; take end‑to‑end ownership of issues, partnering with peers and Technology to resolve escalations under pressure.
* Prepare and perform initial reviews of required deliverables, ensuring deadlines are met within agreed SLAs and best practice is applied to drive excellent client satisfaction.
* Lead regular client calls to review contract performance and KPIs, provide service updates, manage out‑of‑scope work, and agree processes to onboard new locations and implement payroll changes.
* Become proficient in the Global Payroll Platform (GPP), including new entity setup; deliver client/network training and demos; manage and develop junior team members (including SDC Kolkata) and liaise with the Mauritius GPP team on issues and enhancements, supporting BD where needed.
* We are seeking experienced, highly motivated professionals with strong analytical and organisational skills for a client‑facing global payroll role. You will manage a varied client portfolio, overseeing day‑to‑day global payroll processing and responding to urgent queries via global mailboxes. Working with the wider team, you will liaise with our global network and technology teams to ensure payrolls are processed accurately and to support technology enhancements and implementations. You will lead regular client meetings to review payroll KPIs, manage enhancement requests, and oversee project plans and business requirements. The ideal candidate is proactive, curious and innovative, with excellent written and verbal communication and a strong service mindset. Excellent written and verbal communication, with a diplomatic approach to resolving issues.
* Strong time management; able to work under pressure and deliver to tight deadlines.
* Comfortable prioritising multiple tasks, with a high level of attention to detail.
* Self‑motivated, able to use initiative, collaborate in a team environment, and motivate others.
* Our values set the expectations for the way we interact with each other, our clients, and the communities in which we operate. These values, and the behaviours that they require from us, are relevant to all our people regardless of grade. They support a culture that empowers our people to be the best they can be, through challenging experiences and encouraging our people to speak up to make the firm a better place. We want all our people to understand and embrace the culture and personally feel part of the legacy this will create for our future employees. We’re a hugely diverse business, bound together by our purpose – to build trust in society and solve important problems for our clients and the communities in which we operate. We believe we can make the biggest impact when our purpose is embedded within everything we do.
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