Purpose / Objective
Reception Volunteers work as part of a team as the first contact for clients, supporters and members of the community. The role involves ensuring a smooth flow of front‑of‑house, managing the front desk, assisting clients and staff with administrative tasks and responding to a range of enquiries and referrals.
Days and hours required per week
Monday or Tuesday, 5‑hour shift including a 30‑minute break.
Commitment
Minimum commitment of 6 months.
Location
43 Bedford Street, Newtown.
Duties & Responsibilities
* Warmly welcome all individuals to the Centre as the first point of contact and direct them to the appropriate person/program area.
* Respond, navigate and direct enquiries received via telephone or in‑person at the front desk to the right person/program area.
* Ensure safety practices are followed at the reception; signing in/out, log book etc.
* Effectively communicate with clients from a range of backgrounds and English‑speaking levels, and address their enquiries.
* Obtain basic details, information and documentation from clients to process a clear referral for services.
* General office maintenance and coordination, e.g. ensuring reception and front‑of‑house are tidy, restock stationery, replenish printing paper etc.
* General administration tasks to support clients and workers; printing, scanning, mail distribution.
* Basic housekeeping when required.
Selection Criteria
* Experience in working with people from various backgrounds and/or cultures.
* Experience in administration, reception or customer service.
* Intermediate computer skills (ability to use Gmail, Google Docs etc an advantage).
* Ability to work collaboratively with other staff and volunteers.
* Flexibility and willingness to take on extra tasks as appropriate.
* Ability to adhere to policies in relation to code of conduct, boundaries and confidentiality.
General Conditions
* Adhere to ASC’s vision, purpose and values.
* Act at all times in accordance with ASC’s Code of Conduct and Child Protection Policies.
* Undertake the NSW Working with Children Check prior to commencement and ensure it is up‑to‑date.
* Comply with Work, Health and Safety systems.
* Comply with Incident Management Procedures and emergency protocols.
* Demonstrate respectful and welcoming behaviour with all people at ASC in a culturally appropriate way.
How to apply
To express your interest in this role, please follow the below link. Please attach your resume and a brief blurb (cover letter) about yourself, your motivation and how you meet the selection criteria (found within this position description).
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