Main Purpose of Job: To provide a focal point of contact for patients of the practice and administrative support to the practices clinicians. Main Duties: Welcoming patients and visitors face to face and over telephone Ensure confidentiality is maintained at all times Establish reason behind visitors attendance/call to surgery in a friendly and courteous manner Ensure patient is dealt with in an efficient and appropriate way Ensure enquiries/telephone calls are actioned in a prompt manner and where necessary passed to the appropriate responsible person Management of Patient Registration: Take necessary details from patient to ensure appropriate registration form is provided to patient Ensure all required details on the registration forms are complete Register patient on computer and book new patient check with Practice nurse or Health Care assistant Appointment management: Locate appropriate appointment type based on information provided by patient with appropriate healthcare professional Ensure necessary details are obtained from patient to book appointment i.e. Name and address, reason for attendance Confirm the correct patient has been booked in to the appointment slot Provide an efficient appointment booking service Effectively handling requests for cancellation and rearranging of appointments Actioning requests/directions from doctors/nurses diary management Create requests for home visits and passing clinically based messages promptly Ensure all necessary, appropriate and relevant information is obtained to deal with problems Manage daily results and distribute to clinicians Calling Patients for checks React to directions to call in patient groups where required and with appropriate training Repeat prescribing and online access management Administration of outgoing communications and / or samples Manage NHS E mail system Safeguard all keys, cash and accessible patient identifiable information Review personal and teams responsibilities regularly Use initiative and competence to identify outstanding actions and tasks accordingly Action relevant tasks and responsibilities promptly, efficiently and professionally adhering to Practice protocols and staff handbook Report inadequacies in building and be responsible for Health and Safety Identify own training needs Participate in Significant event analysis process Accept and react to change Work reliably, calmly and competently under pressure Be positive, honest and professional in your approach Communicate capably, act resourcefully Work at all times in an organised way and in accordance with protocols, procedures and regulation including the staff handbook