* Bespoke training and development opportunities
* Apprenticeships opportunities for all experience levels
* Pension and life insurance
* Discounts available on our Perkbox app; high street shops, holidays & cinema
* Access to employee assistance programme
* Cycle to work scheme
Job Description
As the General Manager you will be responsible for the overall leadership, commercial performance, and operational excellence bringing together independent food traders, high‑volume hospitality, events and community‑driven experiences in the heart of the new town of Brabazon. You will work from conception through to operational delivery, providing strategic leadership combined with highly visible operational management as the senior on‑site leader.
* Provide overall leadership and direction across multiple hospitality outlets including bars, restaurants, cafés, events and community spaces.
* Create a positive, inclusive, and high‑performance team culture.
* Curation and delivery of a packed events programme, from regular locally delivered performances to sports fan zone experiences and large‑scale live events.
* Support live activations, brand partnerships, and seasonal campaigns.
* Build strong relationships with independent food traders, acting as primary operational partner and support.
* Engage with local charities, small businesses and communities to ensure the venue supports local development.
* Ensure compliance with licensing, health & safety, and regulatory requirements.
* Maintain exceptional service standards aligned with premium guest and client expectations.
* Lead from the front during peak trading and major events while ensuring consistent operational execution.
* Hold accountability for site‑level financial performance including revenue, labour, and controllable costs.
* Ensure operational readiness for special events and peak trading periods.
* Full ownership of venue‑wide P&L, forecasting and financial performance.
* Drive profitability through smart programming, cost control and commercial innovation.
* Report performance across all revenue streams.
* Ensure compliance with leases, management agreements and contracts.
Qualifications
* Experience as a General Manager or Senior Operations Manager within hospitality, food halls, events venues, stadia or high‑volume restaurants and pubs.
* Experience managing complex, multi‑outlet environments with a wide range of stakeholders.
* Strong commercial and financial acumen with full ownership of venue‑wide P&L, forecasting and financial performance.
* Driving profitability through smart programming, cost control and commercial innovation.
* Clear communication of reporting performance across all revenue streams to a range of stakeholders.
* Ensuring compliance with leases, management agreements and contracts.
* Proven leadership of large operational teams, demonstrating the ability to lead, innovate and create a positive workplace culture in line with BaxterStorey values.
* Experience working with independent operators or multi‑brand environments desirable.
* Excellent problem‑solving and decision‑making skills under pressure.
* Personal Licence Holder and ability to act as DPS if required (or willingness to undertake).
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds.
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