Join to apply for the Account Manager – Enterprise role at SHI International Corp.
We are looking for an Enterprise Account Manager to develop both existing and net-new customers within the UK Commercial sector, based at our Milton Keynes EMEA HQ. You will introduce SHI’s value propositions and grow share of wallet by selling SHI’s core competencies including hardware, software licenses, cloud services, data center solutions, ITAM and professional services. You will work to understand customers’ business needs and focus on SHI’s Enterprise Software Licensing and Cloud services from partners such as Microsoft, AWS, VMware, Veeam, Cisco, Citrix, HPE and Dell Technologies, among others. You will combine world-class customer support with achievement of monthly targets and KPIs, and collaborate with support functions across SHI. You will also pursue sales certifications as determined by the business.
Role Description
* Development of existing and new prospective clients to achieve sales targets within the designated business area
* Increase lines of business within client accounts focusing on SHI’s core competencies
* Increase and maintain contact with decision makers
* Follow up with leads/potential business
* Complete customer IT profiles in CRM on a daily basis
* Follow up on email marketing campaigns
* Attend customer meetings and QBR sessions, minimum of 5x customer meetings per week
* Develop strong relationships with key partners and vendors
* Exceed profit and revenue targets
* Complete all KPI’s as set by the business on a quarterly basis, including training and development courses
* Book meetings for technical specialists
* Drive attendance to SHI-hosted technology days
* Understand daily business needs leading to transformational project-based work
* Continue to develop business relationships with customers to support and sell IT solutions
Behaviors and Competencies
* Time Management: effectively manage time and prioritize tasks toward deadlines
* Organization: prioritize daily tasks, manage workflow, and use tools to track responsibilities
* Planning: identify opportunities for improvement and organize resources
* Communication: convey complex ideas clearly and adapt style to the audience
* Presenting: prepare and deliver presentations, address key points and questions
* Interpersonal Skills: build relationships and resolve conflicts
* Digital Acumen: identify opportunities to use digital tools for improvement
* Documentation: create and update documentation with accuracy and clarity
* Teamwork: contribute in a team and respect others’ contributions
* Follow-Up: track and follow up on tasks without reminders
* Adaptability: adjust to changes, manage multiple tasks, and handle uncertainty
Skill Level Requirements
* Commitment, attitude and sales discipline
* Entrepreneurial mindset to build your own customer base
* Proactive mindset and willingness to learn about new technology
* Ability to build rapport with potential customers and leverage internal resources
* Excellent verbal and written communication skills
* Phone communication and cold calling skills
* Ability to draft professional and clear email communications
* Attention to detail and accuracy
* Organizational, multitasking and problem-solving skills
* Driven and self-motivated to meet targets
Other Requirements
* Completed Bachelor’s Degree or relevant work experience
* 2-4 years in outside sales, inside sales management, or pre-sales supporting large organizations
* Ability to travel to SHI, partner, and customer events
* Advanced sales certifications (e.g., Microsoft, Dell, Cisco, AWS, etc.) preferred
* 2-4 years of experience in a Customer Success role preferred
SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and are committed to a fair and accessible recruitment process. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: IT Services and IT Consulting
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