Overview
Are you an enthusiastic and resilient individual seeking an opportunity to make a real difference? DHU Healthcare has a rewarding opportunity for you! Join our team of NHS 111 Health Advisors at the forefront of providing essential support to those in need. Discover job satisfaction as you begin your rewarding new career journey. Your dedication to supporting patients, as you make a significant difference to the lives of others, will see you contributing to the highest level of patient care we deliver every day at DHU.
What DHU Can Offer You
Working Patterns: We recognise that 9-5 doesn\'t work for everyone, so we have a range of working patterns available to suit your work/life balance. Our friendly talent team will work with you to find the best fixed pattern for us both.
Part Time - 30/24/20 hours per week, Availability window 4pm to 12am
Comprehensive Training: Successful candidates will undergo four weeks of full-time training, led by a team of dedicated trainers followed by three weeks of supported practice. You\'ll be trained on NHS Pathways systems, a recognisable licence that you\'ll receive on completion of training. Further details will be provided during the interview process. Note: No medical background is required.
Competitive Salary
* Training and daytime shifts: £12.31 per hour
* Evenings and night shifts: £16 per hour
* Weekend shifts: £17.84 per hour
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays.
Employee Benefits
As part of our team at DHU Healthcare, we believe in rewarding you for your hard work and dedication to providing the very best in patient care. You can enjoy a host of benefits to enhance your well-being.
Health Cash Plan: After six months with us, you\'ll enjoy 24/7 GP access for you and your family, along with a free Level 1 Health Cash Plan covering dental, optical, and therapy costs to support your health and well-being whenever you need it.
Access to the DHU Hub: Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our Enhanced Employee Assistance Programme.
NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. If you are already an NHS employee, your continuous service and commitment to healthcare excellence can be recognised, allowing you to bring your existing pension pot and holiday allowance with you.
Car Lease Scheme: We offer a salary sacrifice scheme for colleagues through NHS Fleet Solutions. We can provide lease options on a brand-new hybrid or electric car.
Enhanced Maternity/Paternity Leave: We offer enhanced maternity and paternity leave to support you during this important time, backed by a robust Family Friendly policy.
Referral Programme: You can earn cash rewards through our Employee Referral Programme by sharing the benefits of working at DHU.
Birthday Leave Guarantee: Birthday leave is optional; you can take the day off or work and save your leave for another time—the choice is yours.
Free Parking: Most of our sites offer free, secure parking for your vehicle.
What Your Typical Day Looks Like
* Serving as the initial contact for the public regarding urgent healthcare concerns.
* Assessing patients using NHS Pathways to direct them to the most suitable care.
* Effectively managing instructions and inquiries from surgery staff, clinicians, and external agencies, following up with appropriate actions and responses.
* Impactfully contributing to patients\' well-being.
* Offering general comfort and being a source of solace.
To be a successful Health Advisor you\'ll need:
* Motivation, passion, positivity, resilience, and determination to provide outstanding patient care.
* Excellent listening and communication skills, supported by IT and keyboard skills.
* A desire to engage with the public at their time of need coupled with a strong telephone manner.
* The capability to perform efficiently and accurately under pressure, whilst maintaining a compassionate and professional demeanour.
We understand that digital applications may not be suitable for everyone. If you need to apply in a way that better meets your needs, please contact us for a format that works for you. For more information about our recruitment process, please reach out to our Talent Acquisition team at the DHU Careers site or via email.
Equity, Diversity and Inclusion: At DHU Healthcare, we value diversity and are committed to an inclusive workplace. We welcome applications from all individuals and provide information about our Equity, Diversity and Inclusion pledge.
Forces-friendly Statement: We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, Cadet Force Adult Volunteers, and military spouses/partners.
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