East Kent Hospitals University NHS Foundation Trust
Outpatients Assistant Administrator
The closing date is 06 May 2026
The Patient Service Centre is a hard‑working team who are highly motivated and effective. As a large NHS Trust we operate Outpatient services at six sites, and we provide key services as part of the patient pathway. We work hard as a team to continually ensure that patient care is at the forefront of our service. We are a professional and diverse team with different experiences and challenges, and recognise that both professional and pastoral care for our teams is a priority.
PLEASE NOTE – WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.
Main duties of the job
This role involves registering the GP referrals as they come in from the GP and other health care providers and booking the initial Outpatient or Radiology appointment with the patient; speaking to patients with a positive, friendly and helpful attitude. Making the first point of contact an excellent patient experience ready for when they attend for their Hospital Outpatients appointment.
Recording accurate and timely data is a vital part of this role and will support the delivery of National and Trust targets and also ensure appropriate remuneration of work undertaken in the Outpatient Department. Answering calls in a timely manner whilst remaining professional and supportive to the nature of the call, trying our best to ensure we can answer all patient queries – this could be from cancelling an appointment or rescheduling an appointment. Currently we have a variety of appointments from Face to Face attending in person at the hospital. The post holder will be required to work across many IT systems to complete tasks.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day‑to‑day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates for a Skilled Worker Visa for roles that are eligible at the time of application.
Person Specification
Skills and experience
* Able to communicate clearly and effectively, both in writing and verbally
* Able to multi‑task in a fast‑paced environment
* Ability to interact with colleagues and other stakeholders courteously
* Good interpersonal skills
* Able to work with a high level of accuracy and attention to detail at all times, specifically involving data entry
* Ability to prioritise and organise own workload to meet set deadlines
* Experience of working in a customer service environment
Qualifications and training
* Educated to GCSE level with A‑C grades in English and Maths or equivalent qualification
* NHS Experience – has gained or is willing to work towards NVQ2
Governance
* To adhere to Governance within the Trust and report as per Trust Guidelines
* Knowledge of Datix reporting
Personal/professional attributes
* Experience and/or awareness of a range of working practices in an office environment
* Experience of having been part of a team
* Adaptable to change
* Positive and can‑do attitude
* Ability to remain calm under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
East Kent Hospitals University NHS Foundation Trust
Address
Patient Service Centre, Outpatients, Kent and Canterbury Hospital
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