Operations Engineer
Location: Telford (Security Clearance: SC required)
Project Duration: 12 May 2025 - 30 June 2027
Role Summary:
Operations Engineer supporting the Transfers Team. Responsible for maintaining system stability, managing incidents, and ensuring live service continuity across key platforms such as EPG/PTX and KANA. This role requires active SC clearance due to the sensitive nature of the work.
Key Responsibilities:
* Delivering live service support with a focus on SLA adherence and high availability.
* Investigating incidents and performing root cause analysis via ServiceNow.
* Conducting daily checks, queue monitoring, and routine operational validation.
* Supporting infrastructure activities including patching and failover processes.
* Assisting with onboarding and providing cross-team support.
* Engaging in workshops, service reviews, and collaborative problem-solving sessions.
Core Skills & Technologies:
* Essential: ServiceNow, Live Service Support, Incident Resolution, Root Cause Analysis
* Desirable:
o ITIL Framework
o PowerShell Scripting
o Job Scheduler tools
o Splunk & Dynatrace for monitoring and diagnostics
o GitLab version control
o Windows environment experience
Additional Attributes:
* SC clearance required and maintained throughout the role.
* Strong methodical and analytical skills for issue resolution.
* Awareness of business impact and commitment to service excellence.
* AWS Cloud certification beneficial but not mandatory.
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