Job Overview
1. To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
2. Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
3. To undertake additional training to ensure continuous self-development.
Main Duties
Operations
4. To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
5. Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
6. Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
7. To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
8. Comply with legal obligations and safety requirements of the role.
9. Follow instructions and procedures appropriately without unnecessarily challenging authority.
10. Work in a systematic, methodology and orderly way.
Security and Health & Safety
11. Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
12. Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
13. Use common sense and initiative by immediately involving others if a situation appears to become threatening.
14. To maintain professional conduct in the face of difficult situations and challenging customers.
15. Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
16. Keep to schedules and demonstrate commitment to Mitie and the Client.
17. To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
18. To call emergency services and Communication Centre to report all incidents.
What we are looking for
19. Previous Security Experience
20. SIA License
21. SC Clearance or ability to achieve SC clearance (Must live in the UK for a minimum of 3yrs & provide full 5yrs work checkable history prior to application)
Mitie is a great place to work, so here's what you can expect to receive from us.
22. Personal development opportunities – includes apprenticeships
23. Cycle to work – various windows throughout the year
24. Life Assurance
25. Pension
26. Salary Finance – includes advice, loans, consolidation of loans and advance
27. Share schemes – including Free Shares and SAYE
28. Free Virtual GP
29. Free flu vaccinations
30. Employee Assistance Programme (EAP)
31. Discounted Gym membership
32. Employee & Partner discounts within High Street Retailers and Supermarkets
33. Wellness programmes
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .